Frequently Asked Questions (FAQ)
1. What materials are your water bottles made of?
Our water bottles are made from high-quality, BPA-free plastic, stainless steel, and glass, ensuring that your drinks remain safe and fresh. We prioritize durable, eco-friendly materials that are built to last.
2. Are your water bottles insulated?
Yes! Many of our water bottles feature double-wall insulation, which helps keep your drinks cold for up to 24 hours or hot for up to 12 hours, making them perfect for both outdoor activities and daily use.
3. Can I customize my water bottle?
Absolutely! We offer customization options for businesses, teams, and individuals. You can add logos, names, or even motivational quotes to your water bottle. Please contact our customer service for more details on customization.
4. How do I clean my water bottle?
Our bottles are dishwasher-safe, but we recommend hand washing for longevity, especially if your bottle has a protective sleeve or intricate design. To clean, simply use warm soapy water and rinse thoroughly. For stainless steel models, a bottle brush can be helpful for deep cleaning.
5. Do you ship internationally?
Currently, we only offer domestic shipping within the United States. We are exploring international shipping options for the future. Stay tuned for updates!
6. What is your return policy?
We want you to be completely satisfied with your purchase! If you’re not happy with your order, please contact us within 30 days of receiving your item for a return or exchange. For full details on our return policy, visit our Returns & Exchanges page.
7. How long does it take to process and ship my order?
Orders are typically processed within 1–2 business days. Shipping times vary depending on your location but usually take 3–7 business days for domestic orders.
8. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress until it arrives at your door.
9. Do you offer bulk purchases or wholesale pricing?
Yes, we offer discounts for bulk purchases. If you’re looking to place a large order, please reach out to our customer service team for a quote.
10. How can I contact customer service?
You can reach our customer service team by calling +1 810-968-7633 or by emailing us at support@stanely1913.my. We’re available Monday through Friday, 9:00 AM – 6:00 PM (EST).